Jewellery Enquiry

Seen something you like and want to know more?

Enquire about your jewelled piece!

Don’t hesitate to send Morphée an email with the form below, we will get back to you as quickly as possible.
Please let us know which piece you are referring to by mentioning it in the message.

 

Jewellery Enquiry

 

You will find a few information tabs down below that can already answer some of your questions concerning  your jewellery. For any complimentary information, don’t hesitate and send us an email using the form up above.

Hand crafted in our workshop with the traditional know-how of top artisans, every piece is personal to the customer for whom it is made. From selecting an existing model, customising it or making something completely original – if you can dream it, we can create it – this is where dreams become reality.

As each piece is hand made, the manufacturing time varies depending on the model. On average, a jewel from Morphée’s existing collection takes about three months to make, delivery included. If you have a special deadline, don’t hesitate to mention this to us.

If you have any complimentary questions, don’t hesitate to send us an email using the form up above.

Ring sizes may vary from your left to your right hand but also, some of Morphée’s ring designs have been conceived to be worn as a midi, pinky or articulated ring! Don’t hesitate and ask for recommendations from Morphée – we would be pleased to let you know how each ring should sit comfortably so that you can make sure you order the right ring size.

In case you are hesitant about your ring size and can’t drop by your local jeweller for advice, you can ask for your own personal ring sizer by clicking here.

 

The reason we do not stock our collections (other than for environmental issues) is because we only make jewellery with a specific person in mind. Morphée’s jewellery are either limited editions, or one-of-a-kind. Each piece is meant to be truly special – therefore, if there is a design that you would enjoy in a different colour, don’t hesitate and talk directly to Morphée’s designer about it, because we will be making it especially for you… so anything is possible!

To find out more about how this possible, click here.

As a certified gemologist, Morphée’s designer will always ensure the highest quality stones.

Morphée Joaillerie delivers a certificate of authenticity for each jewelled design. Furthermore, the more important stones at the centre of a design will come accompanied with a complimentary certificate from a recognised gem laboratory (GIA, HRD, ING, etc.) depending on the stone.

Some of the gemstones that Morphée Joaillerie uses may be new or unusual

– so don’t hesitate and consult Morphée’s Gemstone Catalogue to find out more about them by clicking here.

After you have discussed all details concerning your enquiry for a piece of Morphée jewellery and confirm your interest in proceeding with a purchase, you will receive a pre-order invoice by email, recapitulating all the details discussed (ring size, design model, gem and gold colour, shipment destination, etc.).

This invoice will contain Morphée Joaillerie’s Bank Wire Transfer details.

Once you confirm your order by email and proceed with the bank wire transfer, it is mandatory that you send a scan or fax of the bank transaction within 48 hours.

Your jewellery will be launched into production once Morphée Joaillerie has received the funds.

Published prices and final invoices are in Euro.

Morphée Joaillerie encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.

Shipment Fees

Shipment fees will vary depending on your country of residence. Shipment fees will be stated on the pre-order invoice that Morphée Joaillerie will send you before your order confirmation.

Shipment Dates

Orders are shipped from Morphée Joaillerie in Paris, France – Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

Morphée Joaillerie ships worldwide using FED-EX and in France using COLLISSIMO delivery.

Estimated transit time after dispatch:

USA and Canada: 1-3 days, according to the final destination
Europe: 1 day for major cities / 2-3 days for remote areas

Morphée Joaillerie shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Morphée Joaillerie.

PREORDERED ITEMS: SHIPMENT DISPATCHED UPON RECEIPT OF MERCHANDISE
Pre-ordered items will be shipped as soon as they are finished being manufactured in our workshop. Payment will be required on the day that you place the order, despite the postponed ship date.

Shipment Tracking

When the order is shipped, Clients receive an E-mail from Morphée Joaillerie specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or Morphée Joaillerie.

As per International Laws regulating Commerce and Trade of imports and exports ALL Morphée Joaillerie orders are shipped out of Paris – France with an official invoice declaring the exact total of merchandise purchased.

For countries outside of the European Union prices are exempt from VAT and do not include import duties, which must be paid upon delivery.

Morphée Joaillerie does not have offices in the USA and can neither collect nor pay Use Tax or Sales Tax on the client’s behalf. USA state authorities may require American citizens to pay these taxes for online purchases at the end of the fiscal year.
Morphée Joaillerie cannot be held responsible for these taxes under any circumstances.

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